Returns & exchange policy

We want you to be happy with what you order. If something isn't right, here's how returns and exchanges work.

7-day return window

You can request a return or exchange within 7 days of receiving your order, provided the product is unused, unopened, and in its original packaging.

What can be returned

• Unopened, unused perfumes, attars, and herbal oils with original packaging intact
• Unopened skin care products with seals unbroken
• Items that arrived damaged or different from what was ordered

What cannot be returned

• Opened or used bottles, unless the product is defective
• Items without original packaging or with broken seals
• Sale or clearance items marked as final sale

How to request a return

Message us on WhatsApp or email with your order number, the item you'd like to return, and the reason. We'll confirm eligibility and arrange a pickup or exchange within 2–3 business days.

Refunds

Approved refunds for prepaid orders are processed to your original payment method within 5–7 business days of us receiving the returned item. Cash on delivery orders are refunded via bank transfer.